Return & Refund Policy

At Helmet Market, we want you to be satisfied with your purchase. Please review our return guidelines before placing an order.

Return eligibility

• New helmets: eligible for return within 30 days of delivery if unused, unaltered and returned in their original packaging.
• Used helmets: eligible for return within 14 days of delivery if the item was inaccurately described or arrived damaged.
• Accessories: eligible for return within 30 days if unused and in their original condition.

Non-returnable items

Items showing signs of use, unauthorized modifications, or damage caused after delivery may not qualify for a return. For safety and hygiene reasons, helmets used during play may be ineligible for return unless required by applicable law.

Damaged or incorrect orders

Please contact us within 48 hours of delivery if your order arrives damaged, defective or different from the item described. Include your order number and clear photos of the issue.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your payment provider.

Return shipping

Customers are responsible for return shipping costs unless the return is due to our error, a defective item, or applicable law requires otherwise.

How to request a return

Email sales@helmetmarket.com with your order number, the reason for the return and supporting photos if applicable. Please wait for return instructions before shipping any item back.

Important: all returns are subject to applicable consumer protection laws. Warranty claims and return requests are handled separately; see our warranty policy.